Bedford Borough Council - Highways Helpdesk

For all potholes, faulty lights, signs, traffic signals, etc please contact:-

Telephone:  (01234) 718003
E-mail:         highways.helpdesk@bedford.gov.uk
Letter:          Highways Helpdesk
                    Bedford Borough Council
                    Borough Hall
                    Cauldwell Street
                    Bedford
                    MK42 9AP

The Customer Service Team will respond to issues within 2 working days with a report number where action may be required. Technicians then have the following timescales to inspect the issue and decide the best course of action:

An online ReportIt tool is also available for reporting all highways issues. This allows residents to log the location of an issue on an interactive map of the Borough, with the option to upload a photograph. It is set up to show users if their issue has already been reported, preventing duplication. The system also offers a follow-up service, by emailing updates and any actions taken to users.

* Pothole repairs normally fall into two categories depending upon their severity defined as Category 1 or Category 2.

Category 1 is normally given priority and is defined by Bedford Borough Council as:

Carriageway pothole is any hole in the bituminous surface, with approximately vertical sides, where material has been lost and where any surface dimention in two directions exceeds 150mm and depth exceeds 50mm;

Footway/cycle track damage (bituminous) is any hole in the bituminous surface, with approximately vertical sides, where material has been lost and where any surface dimension in any two directions exceeds 100mm and deph exceeds 20mm;

Footway (slabbed) trip as cracks or gaps, or a difference in the vertical level, between adjacent slabs, or between adjacent slabs and other projections such as manholes, boxes and the like, exceeds 20mm.

Please note for problems in the Central Bedfordshire Highways area the telephone number to call is 0300 300 8049.

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